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Who we are:
Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions
What you'll be doing:
The successful candidate will be responsible for managing the day-to-day operations of our Service desk. The role is based in Hitchin, and you'll be looking after a team of 40 people - it's really important to us that our people are managed, mentored and guided through their careers so we want someone who will be in the office 5 days a week, supporting our team to ensure KPIs and SLAs are consistently met, and driving service excellence. Our customer base is largely Professional Services, so our Service Desk provides support Monday - Friday, 08:00 - 18:00.
* Previous IT Service Management experience within an MSP environment, including service delivery and Incident & Problem Management
* Experience implementing ITIL
* Leadership - we're looking for a positive, inspiring, and credible leader who will energise and empowering our team while maintaining a service-oriented approach.
* Performance Management - you set clear performance goals & objectives, and regularly feedback to your team. You have hard conversations early, clearly communicate areas that need improvement.
* Developing Staff: you identify opportunities for your teams development and training, managing succession panning for key roles and positions.
What you’ll get from us
* Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Managing Director started with us as an engineer!
* Knowledgeable, high-achieving, experienced and fun colleagues
* A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
* Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
* 25 days annual leave + bank holidays
* Active workplace committees (Social / Wellness)
Sounds like you?
If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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