Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager! This role will lead a team of 2 but very much lead by example and be a part of the team! The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members. The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans, experience investigating warranties and ideally from WHITE GOODS OR ELECTRICAL GOODS DISTRIBUTION / MANUFACTURING BACKGROUND! Salary - £35,000 to £45,000 Working hours are Monday to Friday 8am to 5pm Daily duties include · Day to day management of customer service team · Complaint resolution · Warranty investigation / credits and returns · Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs · Training and mentoring of customer service advisors · Onboarding and recruitment of new employees · Setting customer satisfaction targets / KPI’s and managing · Ensuring the customer journey is seamless · Implementing new processes and continuous improvement of processes and systems · Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service / Customer Experience Manager / Leader then please apply