ServiceNow Developer (HRSD, S2P)
Job Type: Fixed Term
Location: UK
Number of hours: 40 hours per week – full time
Ready to bring your ServiceNow development expertise to enterprise‑scale delivery? We have an exciting opportunity for you.
The Role
As a ServiceNow Developer, you will design, configure and build solutions across ITSM, HR Service Delivery (HRSD) and Source‑to‑Pay (S2P). You will work with architects, product teams and stakeholders to translate requirements into robust technical designs and deliver enhancements, integrations, upgrades and custom applications. The role requires strong hands‑on ServiceNow development skills, experience across key HRSD modules, and the ability to support Agile delivery cycles, troubleshoot issues and ensure high‑quality, secure platform implementations.
Key Responsibilities
* Contribute to technical solution design and ensure alignment with architecture guidelines.
* Work with architects and stakeholders to gather, document and validate technical requirements.
* Develop configurations, customisations and functionality across ITSM, HRSD and S2P modules.
* Support Agile ceremonies including estimation, prioritisation and playback sessions.
* Provide best‑practice recommendations and technical workarounds where needed.
* Monitor progress of sprint/user stories and share updates with project leadership.
* Identify risks, dependencies and challenges throughout delivery.
* Ensure secure, high‑quality deployments aligned with enterprise standards.
* Support integrations, migrations, upgrades and ongoing platform enhancements.
* Maintain and review license data in ServiceNow and proactively report on compliance slippage.
Your Profile
* Strong experience across ITSM, HRSD, and S2P (Source to Pay) ServiceNow modules.
* Hands‑on configuration and customisation experience in HRSD applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics.
* Integration experience with HRMS/HRIS platforms such as Workday or SAP SuccessFactors.
* Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementation projects.
* Ability to design technical solutions from business requirements and translate them into functional specifications.
* Strong understanding of ITIL processes and ability to apply them to customer requirements.
* Experience reviewing and managing ServiceNow licence data for compliance.
* Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.
* Ability to evaluate platform stability, performance and optimisation opportunities.
* Knowledge of additional ServiceNow modules (e.g., SecOps, GRC, CSM, ITBM).
* ServiceNow Implementation Specialist certification (preferred).
* Strong stakeholder‑management skills and the ability to handle conflict constructively.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
#J-18808-Ljbffr