Customer Services Manager - Chelmsford
Our client based in Chelmsford is seeking a proactive Customer Services Manager to lead their customer service team in a permanent, full-time role. The position offers a salary range of £30,000 to £35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.
Key responsibilities:
1. Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction
2. Manage escalated customer concerns, ensuring timely and effective resolution
3. Design and refine customer service policies and workflows to boost efficiency and service quality
4. Monitor key metrics and customer feedback to identify trends and areas for improvement
5. Collaborate with other departments to ensure a seamless customer journey
Required skills and experience:
6. 3-5 years in customer service with experience managing teams
7. Strong leadership, communication, and problem-solving abilities
8. Familiarity with customer service platforms such as Zendesk
9. Experience engaging directly with customers through multiple channels
Benefits:
10. Performance-based bonus scheme
11. Employee discounts
12. Pension plan
If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs