Location: Belfast (Office-based minimum 4 days per week)
Reporting to: Customer Growth Team Leader
We are looking for an Inside Sales Executive to join our fun and dynamic team, bringing a pro-active customer-centric approach to converting prospects into valued customers and providing exceptional account management support.
You will be responsible for generating revenue growth, maximizing customer retention, and delivering outstanding sales and service experiences. Through your skills and expertise, you will play a pivotal role in achieving our goals of unparalleled customer satisfaction, revenue optimisation, and successful business growth.
What You’ll Do
* Drive revenue growth through proactive sales of Achilles products and services, taking the initiative to achieve exceptional results.
* Identify and capitalise on cross-selling and upselling opportunities to maximise sales potential.
* Achieve and surpass sales targets on a monthly, quarterly, and annual basis, showcasing your exceptional sales skills.
* Cultivate strong customer relationships, understanding their needs and providing tailored solutions to meet their requirements.
* Optimise customer accounts to extract maximum value from their subscriptions.
* Promote product usage within supplier organisations through insightful reporting and data analysis.
* Ensure every customer enjoys an exceptional experience, going the extra mile to deliver satisfaction.
* Collaborate with Account Managers to support client-led campaigns and promptly address any issues that arise.
* Manage annual subscription renewals effectively to maximise customer retention rates.
* Provide prompt and effective in-life support to customers, resolving queries and issues promptly and efficiently.
* Maintain accurate customer information and records in the CRM system, ensuring data integrity and completeness.
What You’ll Bring
* Ideally, previous experience in an Inside Sales or Customer Service role.
* Be able to demonstrate strong sales skills, including effective prospecting, persuasive negotiation, and successful deal closing.
* Excellent relationship-building and communication skills, enabling you to connect with customers on a personal level.
* Thrive on achieving results, consistently surpassing sales targets and exceeding expectations.
* Take a customer-centric approach, proactively understanding and addressing customer needs.
* Exhibit proactive problem-solving abilities and quick decision-making skills.
* Showcase excellent organisational and time management skills, enabling efficient workflow and task prioritisation.
* Proficient use of CRM systems and MS Office applications, leveraging technology to enhance performance.
* Embrace a continuous learning mindset, actively seeking opportunities to develop and refine sales skills.
* Collaborate with team members to knowledge share, support others and contribute to a positive and collaborative team environment.
Why Join Us?
Be part of a vibrant and growing team that embraces customer service excellence, drives achievement of revenue targets, and develops our team members.
Please apply if you’d like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We welcome applications from armed forces veterans, reservists and their families. We are committed to equity, diversity and inclusion in our practices and workforce. A full role profile is available at Careers at Achilles | Join the Team
For more than 30 years, Achilles has protected organisations’ business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world’s leading global brands.
Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals. We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence.
Operating from 22 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.
The Achilles Way – how we do things
Be Curious – Ask questions, understand why, challenge and grow
Commit – Show passion, create value, deliver simple solutions, be a leader
Collaborate – Think inclusive, show respect, be helpful, give thanks