ABOUT THE ROLE • Handling all sales enquiries promptly and proactively, using your expertise in self-storage (we’ll teach you that part) to guide customers to the best solution for them. Although self-storage is our core product, you will also be selling insurance and packaging materials as add-ons. Most sales will consist of you following up by phone on quote requests from our website, but they will also include incoming phone calls and walk-ins at the site. • Complete rental contracts with customers, which includes the rental agreement as well as an ID check. • Provide excellent customer service to all our customers and deal with customer enquiries in a timely manner. • Keep the site clean and tidy, and coordinate the day-to-day maintenance needs of the facility. • Perform daily checks of the site and help maintain the cleanliness of the site. • Carry out administration tasks in our customer management system, for example register payments and follow up on late payers. • Ensure correct logging of incoming enquiries and reporting of site KPIs. ABOUT YOU • Experience from a customer facing environment, for example in retail. Experience in consultative sales would be an advantage but is not a requirement. • Experience working independently, where you have needed to be a “self-starter” • Strong listening skills and with the ability to adapt to many different types of customers and personalities. • Excellent phone manners and not afraid to pick up the phone and call people who have requested quotes or prices off our website. • Willingness and curiosity to learn the ins and outs of self-storage. • Self-motivated and driven, with the ability to deliver consistently over time. • Literate in common standard software like Word, Excel and Outlook. Experience working POS systems would be an advantage, as would an understanding of social media in businesses. • Understanding of / experience with administrative tasks related to payments and reporting. Because this is a varied role, the person matters more than the CV. Therefore, if this job description excites you but your experience doesn’t match perfectly with the qualifications we have listed, we still encourage you to apply. Maybe you are the candidate we are looking for, or maybe you would be perfect for another role in the company. Apply by sending your application to our MD Kevin Doyle kevinmylockup.com