Fitness Instructor - Hillbrow Health and Wellbeing - Eastbourne, East Sussex Hours: 20 hours per week (incl evenings and weekends) Reporting To: Duty Manager Background Hillbrow Health and Wellbeing has been formed through a partnership between Wave Active ltd, and South Downs Health and Care GP Federation. Wave Active is a Charity and Social Enterprise managing leisure sites across the Lewes District and Eastbourne Borough and is passionate about providing services and opportunities that support individuals to gain, regain or maintain positive health, fitness and wellbeing. South Downs Health and Care is a Social Enterprise owned by the GP practices of Eastbourne, Hailsham, Seaford, Lewes, High Weald and Bexhill. SDHC Vision is to enable every person to live their best life. SDHC is CQC registered and runs NHS community healthcare services. What is Hillbrow Health and Wellbeing? Hillbrow is a healthy living, activity focused, leisure and sports centre offering connected healthcare provision under one roof, enabling the best possible health and wellbeing in the community. By linking resources between NHS Primary Healthcare Services and Community Leisure, GPs and Healthcare Teams can collaborate with leisure support staff to provide proactive and dynamic care under one roof. The focus is on person-centred care, with an emphasis on positive outcomes for physical, mental and emotional wellbeing. The goal is to change the way clinical and leisure health focused professionals work together on a daily basis to improve the health of the local community. How? Bringing together leisure facilities and activities, with NHS General Practice and Primary Health care, services and delivering co-ordinated personalised interventions to the heart of the local community. Collaboration Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities and services, to inspire active lifestyles. Wave’s purpose is to “Inspire Active Lifestyles” and our vision is “To be at the heart of the improvement of health and wellbeing in the Community”. SDHC is a social enterprise owned by the GP practices of Eastbourne, Hailsham, Seaford, Lewes, High Weald and Bexhill. SDHC is CQC registered and runs NHS community healthcare services with the vision to enable people to live their best lives. Opportunity By linking resources between NHS Primary Healthcare Services and Community Leisure, GPs and Healthcare Teams can collaborate with leisure support staff to provide proactive and dynamic care under one roof. The focus is on person-centred care, with an emphasis on positive outcomes for physical, mental, and emotional wellbeing. This is achieved through effective treatment, including encouraging participation in relevant and appropriate physical activity. The goal is to change the way clinical and leisure health professionals work together on a daily basis to improve the health of the local community. The Post in Context Undertake all functions involved in the daily operation and service delivery within Gym. This includes providing supervision of the gym floor, undertaking various gym appointments including gym programming, reviews, floor-based coaching and a high level of engagement and connection to actively recruit and retain members. As a Fitness Instructor you will be required to deliver the highest quality service throughout the Centre by inspiring and motivating customers, to increase retention and provide guidance as well as support to ensure customers achieve their goals. Main Duties To motivate and support customers to increase retention and support customers to achieve their goals. To carry out gym appointments and deliver our member journey, including Welcome Workouts, Personal Plans and Plan reviews. Provide advice and guidance to customers to ensure they use equipment safely and adopt the correct exercise technique. Deliver gym floor group training sessions as required (cross site if/when required) Deliver gym floor workshops as required (cross site if/when required) Create and promote in centre gym challenges to engage customers. To actively participate in the membership sales process by making customers aware of the benefits of membership and group exercise participation. To meet agreed performance KPI targets set by the Duty Manager. Create content for websites and social media platforms in the manner of images and video material. To assist the Duty Management Team in organising special events, program development and promotions when required. To ensure that the gym is maintained in a clean, safe, hygienic and tidy condition during your hours of supervision. Following & adhering to site checklists. To carry out appropriate maintenance checks and follow procedures to ensure kit is back in working order as soon as possible. General To wear the uniform provided by the centre and always adopt a high level of presentation To comply with health and safety processes and procedures. Attend training sessions and team meetings as and when required. Various administration tasks as and when required. Note You will not actively promote your private business within Hillbrow facilities (including the car park) and to Members. You will keep Hillbrow informed of external classes you teach and programs you run. By advising Hillbrow of the classes and programs you run we can ensure that there is no direct conflict of interest. You will not promote your private business using images of Hillbrow facilities or Hillbrow members participating in Hillbrow activities. If a Hillbrow member is also a member of your exercise classes, you may of course use their image to promote your class (subject to image release authorisation). You will make every effort to attend team meetings. It is desired that you will have both L3 PT qualifications and GP Referral or be willing to work towards both of these qualifications. To deliver appointments in line with relevant qualifications. You may be required to work across different sites when cover is needed as per the needs of the business.