Senior People & Culture Manager
Location: London, United Kingdom
Sector: Hospitality, Leisure and Entertainment
Contract: Fixed Term (10 Months, open to discussion)
Reporting to: Chief People Officer
Are you a passionate and people-focused HR leader ready to make a meaningful impact in a dynamic and fast-paced environment? Our client, a game-changing global dining and entertainment brand with a unique twist, is seeking a Senior People & Culture Manager to join their expanding team in London.
With exciting global growth on the horizon, including new sites in Paris, Dallas and Mexico, this is a fantastic opportunity to be part of an ambitious brand that puts people and culture at the heart of its success.
The Opportunity:
As Senior People & Culture Manager, you will play a pivotal role in enhancing the teammate experience across the full employment lifecycle. You will be the go-to expert for all UK-based venue and corporate team HR matters, partnering closely with stakeholders to drive engagement, embed culture and deliver people practices that align with the brand’s values and growth goals.
This is a hands-on, strategic and operational role ideal for someone with a passion for building high-performing teams and delivering exceptional employee experiences.
Key Responsibilities:
Recruitment & Talent Acquisition
* Oversee the end-to-end recruitment process for business-critical roles
* Support hiring managers to build strong candidate pipelines aligned to team values
* Provide coaching, tools and insights to improve hiring quality and achieve KPIs
Onboarding & Offboarding
* Ensure smooth onboarding and offboarding processes that empower and engage
* Collaborate with People Operations to maintain compliance and consistency
* Analyse exit data to identify trends and improve retention
Culture & Engagement
* Implement engagement initiatives that foster an inclusive and values-driven culture
* Monitor turnover trends and partner with leaders to drive retention
* Champion the service profit chain to enhance team and guest experience
Learning & Development
* Identify learning needs and partner with the L&D team to deliver targeted training
* Support career pathways and succession planning through talent reviews
* Lead the performance review cycle, enabling leaders to give meaningful feedback
Employee Relations & Compliance
* Provide expert guidance on ER issues including grievances and investigations
* Ensure compliance with UK employment legislation and internal policies
* Coach leaders on effective people practices that support team wellbeing
Systems & Processes
* Maintain accurate documentation and ensure data protection standards are met
* Keep policies and toolkits up to date and relevant to business needs
* Communicate key HR reports and KPIs across stakeholder groups
Projects & Collaboration
* Lead cross-functional projects to enhance the teammate experience
* Work with global People & Culture experts to roll out new initiatives
About You:
* 5+ years of experience as an HR Manager or HR Business Partner
* Deep understanding of UK employment law and HR best practices
* Experience in hospitality, leisure or retail industries preferred
* Strong emotional intelligence with a passion for people and culture
* Process-driven mindset with excellent organisational skills
* Confident communicator with proven stakeholder management experience
* Willingness to travel and work flexibly based on business needs
Why Apply?
This is a unique chance to join a high-growth, people-first business at an exciting stage of expansion. You will be empowered to make a real impact, shape the future of work for a vibrant and growing team, and bring energy and innovation to a truly unique entertainment concept.
Ready to make your move?
Apply now to be part of something extraordinary.