Customer Quality Assurance Manager
Rolls‑Royce SMR is a leading technology provider in small modular reactor (SMR) solutions, dedicated to clean, affordable, and resilient energy. This role is part of the Health, Safety, Environment & Quality (HSEQ) function and works closely with project delivery teams.
Key Responsibilities
* Develop and maintain project‑specific Quality Management Plans and quality strategies across design, procurement, construction, commissioning and handover.
* Lead and coordinate assurance activities such as audits, inspections, testing and non‑conformance resolution.
* Build trusted, transparent relationships with customer quality teams, ensuring high‑quality communication on performance, risks and improvement opportunities.
* Champion quality within project teams and drive meaningful, measurable continuous improvement.
* Ensure compliance with nuclear regulatory expectations, internal IMS procedures and contractual requirements.
* Oversee key assurance activities—including audits, inspections, testing and non‑conformance management—while championing continuous improvement and integrating lessons learned from nuclear and regulated industries.
Success Indicators
* A fully approved Quality Management Plan for each assigned project.
* Project‑specific quality procedures (inspection and test plans, audit schedules) in place.
* Early audits (internal, supplier or customer) showing no major non‑conformances.
* Positive, constructive relationships established with customer quality representatives.
* Delivery of major project milestones without quality‑related delays or regulatory challenges.
* Accurate, complete and controlled quality records handed over in line with licensing and operational requirements.
* A project quality approach recognised as a benchmark, supported by continuous improvements that drive efficiency and performance.
* A high‑performing, engaged quality team contributing to a strong quality and safety culture.
* A “right‑first‑time” outcome that enhances customer confidence and protects project cost, schedule and safety.
Qualifications
* A degree in Engineering, Science or equivalent practical experience.
* Experience in quality assurance within safety‑critical or complex engineering projects.
* Strong capability in leading assurance activities such as audits, inspections and non‑conformance management.
* Experience in a nuclear environment or project.
Location & Ways of Working
The role can be based in Derby, Manchester or Warrington and includes travel to customer sites, suppliers and manufacturing or construction locations; some international travel may be required. Flexible and part‑time working options are available.
Salary & Benefits
* Salary: £60,000 – £78,750
* Benefit allowance: £2,200
* Bonus opportunity: 12.5%
* 6× pensionable life assurance
* 50% income protection
* 28 days holiday plus bank holidays
* £250 new joiner payment
Inclusion and Equality
We are an equal‑opportunity employer and welcome applications from all backgrounds. We are a Disability Confident organisation and are committed to fair, supportive and continually improving recruitment practices that ensure everyone can thrive.
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