Role: Customer Service Manager
Location: London (hybrid)
Salary: Up to £60,000
We are excited to be working with a fast-growing food business who are currently looking for a Customer Service Manager to join their team in Central London.
In this role, you will work closely with the Supply Planning, Demand Planning & Sales Teams, alongside their 3PL storage & distribution partners.
This is an incredible opportunity to join a truly dynamic business that puts innovation at the core of everything they do. You will be part of plenty of projects where you can get involved and take on real ownership.
Responsibilities
In this role you will…
* Lead and manage a team, helping supply chain executives grow while keeping customer service and communication strong
* Work closely with Supply & Demand teams to give customers great service and clear visibility of stock levels.
* Track and report service performance, solve customer issues, manage specific requirements, and drive cost‑saving improvements
* Oversee the full order-to-cash process, ensure accurate and timely deliveries, manage stock efficiently, improve processes, and maintain strong relationships with 3PL partners
Requirements:
* 3+ years’ Customer Operations experience within food & beverage or FMCG, with end‑to‑end exposure to stock, order management, and warehouse processes.
* Strong customer service knowledge with hands‑on operational experience, able to translate customer orders into accurate warehouse instructions and ensure timely, correct fulfilment.
* Highly organised communicator with proven experience collaborating with major retailers and managing service levels, including reporting, issue‑tracking, and driving process improvements.
* Advanced Excel skills and confidence with technology, demonstrating a proactive, adaptable approach in fast‑moving environments while identifying risks early and resolving them quickly.
* Effective stakeholder manager who can spot issues such as damages, stock discrepancies, and short‑life inventory, remain calm under pressure, and take ownership of service performance targets.
If you’re interested in this opportunity, I’d love to hear from you. Feel free to apply directly or reach out at
We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected.