You ll be expected to run our eBay shop, improve performance, support other fundraising events, and help drive general fundraising activities. If you like variety and want to make a real impact, this role offers genuine scope to grow.
Key Responsibilities
1. eCommerce & Online Sales
* Own and manage the day-to-day running of our eBay shop, including listings, sales, returns, customer messaging, and performance tracking
* Create, optimise, and maintain high-quality listings across eBay and other online sales channels
* Produce clear, accurate product descriptions and strong visual content
* Maintain an organised library of listing content and assets
* Work with the team internally to ensure accurate pricing based on product specifications
* Continuously improve listings, pricing, and conversion rates to drive revenue growth
* Monitor performance, identify trends, introduce new online sales platforms to implement improvements to support growth
2. Events, Pop-Ups & Fundraising Support
* Support planning and delivery of pop-up shops and fundraising events
* Assist with setup, merchandising, and customer engagement
* Help maximise sales and donations during events
* Contribute to fundraising campaigns and applications
3. Revenue Growth & Partnerships (Reframed)
* Promote and generate sales for framing services through Reframed
* Identify cross-selling opportunities with customers and donors
* Support growth of income across both the charity and its commercial activities
4. Customer Experience & Operations
* Provide timely, professional responses to customer enquiries
* Resolve issues relating to orders, returns, and products
* Maintain strong customer satisfaction and feedback ratings
* Ensure compliance with marketplace policies and charity standards
5. Performance & Continuous Improvement
* Track sales and fundraising performance against targets
* Identify opportunities to improve efficiency, revenue, and processes
* Proactively suggest and implement new ideas to grow income
* Take ownership of improving overall shop and sales performance
What We re Looking For
Essential Skills & Experience
* Commercially aware with proven experience managing eBay or similar eCommerce platforms
* Ability to independently run and improve online sales channels
* Strong understanding of listings, pricing, and conversion optimisation
* Excellent written communication skills (for listings and customer interaction)
* Self motivated and organised
* Positive team player, adaptable and hands on approach
* Motivated by social impact, sustainability, and community work
*
Desirable
* Experience in a charity, fundraising, or social enterprise environment
* Knowledge of refurbished technology or resale markets