This range is provided by Realtime Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Realtime Recruitment
Senior IT Recruitment Consultant at Realtime Recruitment
Shift Pattern: 7am - 7pm 4 days on / 7pm - 7am Nightshift 4 days on.
What you’ll do
* Be the first point of contact for customer escalations.
* Troubleshoot and manage faults, aiming to resolve over 95% on the first call.
* Work within service-level agreements (SLAs).
* Troubleshoot Cisco, Juniper, and other networking equipment.
* Manage circuit faults and support field engineers.
We’re looking for someone with
* Experience in an IT helpdesk or NOC role.
* Strong IT/networking troubleshooting skills.
* Experience with enterprise network support (CCNA or similar is a plus).
* Excellent communication and customer service skills.
* The ability to work under pressure and a high attention to detail.
* Shift allowance and opportunities for career progression.
* 23 days of annual leave (rising to 27), with the option to buy more.
* Paid volunteering day for a charity of your choice.
* Company-matched pension, a cycle-to-work scheme, and paid leave for new parents.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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