Overview
Conference and Events Sales Assistant Manager (HOT0BWNI)
Work Location: Hilton London Heathrow Airport Terminal 4, Hounslow TW6 3AF
Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025. Our culture focuses on inclusiveness, positivity and growth through great training and support. We offer rewards, development and a chance to make a difference through our Corporate Responsibility programmes.
Benefits and rewards
* Annual salary of £34,000
* Free and healthy meals when on duty
* Personal development programmes to support your career
* Corporate Responsibility involvement: find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to outlets)
* Team Member Referral Program
* High street discounts with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly up to 33 days)
* Discounted dental and health cover
* Free Parking
* Subsidised Taxi Scheme
* Guest Experience Day after successfully passing probation
* Modern and inclusive Team Member areas
Responsibilities
* Assist the Conference and Events Sales Manager to maximise conference and banqueting revenue and profit through proactive selling techniques, calendar/time management, and pricing strategy
* Ensure the highest standards of conference and banqueting business processes
* Ensure the Conference and Events Sales Team has the skills and knowledge required for high-level performance
* Implement an effective selling strategy and ensure it is understood and executed by all Team Members
* Ensure fairness in vendor selection and pricing, such that non-contracted customers receive the same rates (quotes) regardless of booking channel
* Coordinate induction/onboarding plans for Revenue/Conference and Events/Reservations Managers in partnership with HR and Regional Director of Revenue
* Maintain communication with Training and Development to train Teams via structured calendars and programs
* Maintain internal control to ensure compliance with Hilton and hotel policies and procedures
* Ensure monthly meetings with documented minutes
* Manage staff performance in line with company policies and procedures
* Recruit, manage, train and develop the Conference and Events Team
Qualifications
* Experience: Demonstrated previous experience in a similar role
* Skills: Ability to negotiate and influence; strong communication and conflict management
* Attributes: Positive attitude, ability to work under pressure
Desirable capabilities
* Previous experience in the hospitality industry
* Commercial and industry knowledge
EVERY JOB MAKES THE STAY.
At Hilton, it matters where you stay. Every job contributes to unforgettable guest experiences, and behind every job there’s an extraordinary person working to make each stay magical.
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