Overview
Based within the Estates and Facilities Directorate and more specifically within Hotel Services the Facilities Site Manager role (fixed term - 9 months) is an operational role responsible for monitoring of all site management arrangements on all sites within the post holder's area of responsibility. The post holder is responsible for managing a Hotel Services team including supervisors, housekeepers, domestics, porter/housekeepers, catering and reception staff.
Responsibilities
The post holder will need to demonstrate the services are being delivered effectively in line with legislation, National and Trust policies, customer requirements and hospitality assured standards. You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi‑professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement. The post holder will be based at Roseberry Park overseeing the Teesside area and will be required to work shifts that include late shifts for monitoring purposes. You should be highly motivated, reliable, and flexible. Experience managing a service and team at a management level and managing change is required for this role as is budget management experience.
Qualifications
Candidates must be able to demonstrate continued professional development and in addition to key skills in numeracy and literacy to level 2 should also possess a management qualification diploma to level 5 (or have a willingness to work towards within 2 years) and a Food Safety Certificate to level 4 or be willing to work towards these in a specific timescale. Hotel Services are part of the Estates and Facilities Management Directorate and are responsible for Cleaning, Catering, Laundry & Linen, Portering, Reception (main Receptions), Transport and Pest Control trust wide to provide a clean, safe, supportive environment in which patients can recuperate. Hotel Services is also credited with 'Hospitality Assured', a quality standard licensed by the Institute of Hospitality. We are a customer led and service orientated team.
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