Customer Service Manager – AftersalesLocation: BrighouseHours: Full TimeSalary: £38,000 – £45,000Full-time, fully office based8am - 5pm / 7am - 4pmWe’re recruiting on behalf of a leading manufacturing business in the Brighouse area, looking to appoint an experienced Customer Service Manager to lead their Aftersales department.This is a brilliant opportunity for a service-focused leader who thrives on improving customer journeys, building strong teams, and resolving issues with efficiency and care. The successful candidate will play a key role in developing service standards, driving performance, and ensuring customer satisfaction across all aftersales touchpoints.Key Responsibilities:Lead and develop the aftersales customer service team to deliver exceptional supportManage escalated complaints through email, letter, and social media with a professional, solutions-driven approachIdentify and implement process improvements to enhance the customer experienceWork collaboratively with other departments to ensure a seamless customer journeyEnsure team targets, KPIs, and service levels are consistently achievedProvide insight and support around risk, compliance, and service performanceWhat We’re Looking For:Proven experience in a customer service management role, within a manufacturing company, desirable in construction or fenestration settingStrong leadership and team development skillsConfident handling complaints and resolving issues across multiple channels - must have experience in complaints managementComfortable working with CRM systems, Microsoft Office, and ExcelA proactive, continuous improvement mindset with great communication skillsThis is a fantastic chance to join a stable, growing company with a genuine focus on service quality and employee development.