CUSTOMER SERVICE MANAGER
We are recruiting an experienced Part Time Customer Service Manager to join a small family-owned business who are a supplier and distributer of water coolers based in Hull (HU4). This is a fantastic opportunity to work for a growing family business offering starting salary of £27,500 (pro rata is £16,500) with an additional Christmas Bonus.
Shift pattern/ Working hours:
Part Time - 24 hours per week
Wednesday to Friday 8am till 4pm.
Start date / Duration
The Customer Service Manager position is a permanent role that will commence with immediate effect. Should you be subject to any notice period with a current employer we will work around that.
Job Description
As a Customer Service Manager you will be responsible for working a full 360 role providing excellent customer service throughout the full sales process from start to finish. Your day to day duties will include;
Customer Service
Dealing with enquiries from existing customers
inputting orders into their bespoke software
updating customer details and ensuring the customer is satisfied with service received
Sales
Conducting regular telephone and email contact with the existing customer base to ensure all delivery requirements are fulfilled and sales opportunities are maximised.
Creating new order quotations, following up and sending new contracts that are converted.
Logistics
Organise the orders generated and distribute deliveries between 3-4 drivers per day, creating efficient routes, minimising mileage whilst maximising output.
Administration
Record the total number of bottles and coolers distributed and swapped and upload the deliveries completed from the previous day.
Print and check each vehicle tracker and handheld communications from the drivers.
Order cooler replacements or new machines when needed
Check and action incoming emails and phone calls regularly
Deal with any enquiries and orders
Small amount of filing
The successful candidate:
To be considered for the position of Customer Service Manager you must;
Have previous experience in a similar 360 role
Be competent on Microsoft Mail, Excel and Word
Have great Customer Service Skills
Be a confident communicator via telephone and email
Be organised and self motivated
What's in it for you?
Salary £27,500 - Pro rata salary £16,500
Permanent contract
3 day working week - Wednesday to Friday (24 hours)
Increased holiday entitlement 24 days holiday + Bank Holidays
Your Birthday off!
Christmas Bonus (estimated value of £600)
Work for a small family-owned business who really value everyone in their team
Interested? APPLY NOW! REF - S05
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies