As a Customer Sales Executive, you'll be the first point of contact for the company's customers, delivering a professional and friendly experience at every stage of the journey. Alongside handling enquiries, processing orders, and resolving issues, you'll play a key role in generating revenue by upselling, cross-selling, and securing new B2B customers.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a strong interest in both sales and service.
Responsibilities
* Respond promptly to customer enquiries across phone, email, and online platforms.
* Process orders accurately and ensure timely dispatch.
* Resolve delivery and product issues efficiently, coordinating with internal teams.
* Identify opportunities to upsell and cross-sell products, maximising customer value.
* Secure new B2B customers and develop key market opportunities.
* Maintain accurate customer records and communications.
* Build lasting relationships with customers, ensuring satisfaction and retention.
* Handle complaints with professionalism and care, escalating where necessary.
* Keep product knowledge up to date to provide accurate advice.
* Collaborate with colleagues across sales, warehouse, and management teams.
* Contribute ideas to improve processes and customer experience.
Skil...