Salary: U p to £47,000
Location: West Midlands
Work Pattern: Home based but with some travel.
Office days: Around 2x per month in our Halesowen head office.
Purpose of the Role
To expertly lead and deliver a high-quality, expert HR service across the Division (Adults / Children, Education, A&I). Act as a trusted adviser to senior leaders, balancing commercial, regulatory and people risk considerations, with a strong focus on employee relations, safeguarding, and service quality outcomes.
Key Responsibilities
* Provide strategic HR advice to Directors and Operational Managers across the Division
* Lead on complex ER cases including disciplinaries, grievances, capability and absence
* Provide expert advice on employee relations cases, safeguarding-related concerns, and risk based decision making
* Ensure fair, consistent and legally compliant processes aligned with best practice, Keys Group policies and ACAS guidance
* Manage tribunal risk, including early conciliation, preparation of documentation and liaison with legal advisors
* Ensure Peoplehub data is accurate / data management and reporting
* Onboarding ER activity from acquisitions, ELI Data provision and oversight, change management data (including redundancy calculations)
* Oversight and delivery of Pay Review and quarterly bonus
* Case reviews – informing continuous improvement and learning
* Supporting HRBP with employee relations case management and escalation of complex cases
Safeguarding, Compliance & Risk
* Support safeguarding processes, including escalation to Local Authority Designated Officer / regulatory bodies where required
* Ensure compliance with employment law, GDPR and sector-specific regulations
* Contribute to / support operational colleagues with audit readiness and inspections
Drive initiatives to improve engagement, retention and wellbeing
* Support the EDI strategy, addressing unconscious bias and championing inclusive practice
* Support leadership capability through coaching and the delivery of HR training / presentations / management induction / EDI for Leaders Lead, develop and mentor the HR Advisers:
* Ensure efficient delivery of HR support in the Division
* Lead the HR Advisers and develop their knowledge, skills, and expertise
* Use data and metrics to inform decision-making (absence, turnover, ER trends) – driving actions to improve performance (GLT report). Achieve KPIs.
* Drive continuous improvement in HR service delivery and processes
* Involvement and delivery of projects, as needed
Key Accountabilities
* Legal / policy / regulatory compliance and minimisation of employment tribunal risk
* High-quality, timely ER case resolution
Qualifications & Knowledge
* Strong knowledge of UK employment law and case law
* Understanding of regulatory frameworks in health/social care (e.g. CQC, safeguarding) Experience:
* Proven experience in an HR Manager or Senior HR Adviser role (3 years minimum)
* Extensive experience managing complex employee relations cases
* Experience within health, social care, education or regulated environments (highly desirable)
* Experience supporting restructures, TUPE and organisational change
* Experience with HR systems and people analytics tools
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