Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Service Manager on a full-time permanent basis. Culture and Environment Our client is a well-established and growing organisation that places customer experience at the heart of everything they do. Operating within a fast-paced and collaborative environment, they encourage accountability, continuous improvement, and teamwork across all departments. You will be joining a supportive business where ideas are valued, success is recognised, and people are empowered to make a genuine impact. Working closely with senior leadership and cross-functional teams, this is an environment where high standards, development, and operational excellence go hand in hand. Personality You will be a confident, approachable, and proactive leader who thrives in a fast-paced customer-focused environment. With proven experience managing and developing high-performing teams, you will be passionate about delivering exceptional service and driving continuous improvement. You will be highly organised, resilient, and solutions-focused, with the ability to remain calm under pressure and confidently manage multiple priorities. Strong communication skills, commercial awareness, and a collaborative approach are essential to succeed in this role. Package and benefits * Monday to Friday 9-5 Pension ...