The Federation of Independent Retailers (the Fed) is a member owned trade organisation, established in 1919 and now is looking for a talented individual (or individuals) to join the Team at our head office in Durham to grow new membership sales at pace, in a newly created telesales function.
We are seeking a dynamic Membership Sales professional to join our team in Durham. This role is pivotal in driving membership growth and enhancing our presence in the independent retail sector. You will contribute significantly to our mission of supporting independent retailers through effective sales strategies.
We are focused on discussing this opportunity with people, who can bring the right direct sales experience, believe in beating targets and can show how they have achieved this, while being open minded and help us shape this new role for success, growth and for the future of our membership. Retailers don’t just work 9-5, and nor do we, so we need to find the best times to contact them to discuss the many opportunities membership of the Fed can bring them.
We are open to consider these roles as a full-time opportunity, part time or even a job share if we can find the right candidates. We need to explore the opportunities that will generate the highest level of membership sales opportunities, and initial flexibility within a defined weekly schedule would be important in the early days of this role as we move into this new exciting time of change and creation of a perfect role.
This is a challenging role that will see lots of rejection, but you will bring the level of experience, a positive outlook, resilience and work with Integrity, to see every contact as an opportunity to help business owners, make money, save money and make their business easier.
If you are passionate about supporting independent retailers and have a knack for sales, we invite you to join our mission! Apply now and become a part of our dedicated team at The Federation of Independent Retailers.
Main Purpose
* To actively recruit new members into the Federation at pace. To ensure follow up and convert prospects into membership by cold call or by setting appointments, using telephone or video calls as appropriate.
* To advise prospects on membership benefits, which will result in a profitable membership acquisition.
* To be accountable and manage own recruitment pipeline, and achieve all targets set.
Duties & Responsibilities
* To achieve daily call rates set for prospective member contacts.
* To achieve conversion rates set, resulting in new members joining the Federation.
* To achieve weekly set targets for recruitment of new members.
* To accurately maintain and gather information to ensure all records are accurate and update the internal CRM with all prospects and conversions held.
* To self-generate prospect leads using a variety of tools, including LinkedIn and Social Media channels and promote the Federation as the go-to membership organisation of choice.
* To develop positive relationships with Federation colleagues, working together to provide a positive outcome to the recruitment journey.
* To work and be a champion of the Federations values every day, to be supportive and resilient, to ensure you are reliable, to work with Integrity, and loyalty to achieve desired results and membership recruitment levels.
Person Specification
Essential
* Sales driven focused with experience of B2B or B2C sales, with the ability to work under own initiative. Computer literate, using a variety of MS Office tools. To be initiative-taking and ability to self-manage workloads and projects. A positive can-do attitude, with the ability to think creatively to grow membership sales at pace. Ability to be flexible with days or hours worked (rota system) to suit the needs of prospective members. The ability to influence independent business owners, with the amount of support the Federation has on offer. To have a resilient approach when things do not always go as planned.
Desirable
* A basic knowledge of membership organisations and independent retail types. Previous use of CRM systems to a manage and grow a pipeline of leads. Great collaborative teamwork across multi department functions.
Benefits
* 25 holidays per annum, in addition to the usual bank holidays (pro-rated)
* Annual bonus of up to 5% basic salary (after qualifying period).
* Company pension scheme ER 4% contribution
* Company sick pay up to 8 weeks full pay after 3 years
* Staff discounts for 100s of varied retailers nationally.
* ‘Last Friday of the Month’ lunch and free hot drinks and kitchen facilities at head office
* Free car parking on-site.
If this sounds like you, and you want to be part of a new and exciting opportunity withing the Fed please don’t hesitate to apply.
Job Types: Full-time, Permanent
Benefits:
* Canteen
* Casual dress
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Sick pay
Experience:
* B2B sales: 1 year (preferred)