Job Description - OXBO Restaurant Assistant (HOT0BKEZ)
Job Number:
HOT0BKEZ
Work Locations
Hilton Woking, Church Street West, Woking, GU21 6AX
Get ready to be part of something truly extraordinary at Hilton Woking, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.
Our hotel features 189 guest rooms, including 12 exclusive suites. Guests can enjoy our lobby bar GLOW, dine at the all-day restaurant OXBO, and relax at the Sky Bar LOFT. We also host Meetings & Events for up to 500 guests, emphasizing the importance of a high-performing team dedicated to delivering an exceptional guest experience.
JOIN THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM!
This is a 30-hour per week contract. Candidates must be flexible to work 5 days out of 7 on a rota basis.
WHAT WE OFFER
* Hourly rate of £12.27 plus service charge/tips
* Uniform provided and laundered
* Free, healthy meals when on duty
* Career growth opportunities
* Personal development programs
* Participation in our Corporate Responsibility initiatives (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights and 50% off food and beverages
* Referral Program
* High street discounts via Perks at Work
* 28 days holiday including bank holidays (rising to 33 days)
* Discounted dental and health cover
* Modern, inclusive team areas
* Sustainable commuting encouragement
ROLE OVERVIEW
A Food and Beverage Assistant in our OXBO Restaurant is responsible for delivering an excellent guest experience while achieving departmental targets.
RESPONSIBILITIES
* Work across all Food and Beverage areas, including the restaurant
* Greet guests politely and warmly
* Take and deliver orders with high customer service standards
* Prepare table and room setups
* Follow cash handling procedures
* Manage guest queries efficiently
* Upsell using departmental incentives
* Maintain brand standards and cleanliness
* Comply with security, fire, health and safety regulations
* Adhere to licensing laws and environmental policies
* Assist other departments as needed and foster good relationships
QUALIFICATIONS
* Commitment to excellent customer service
* Flexibility to adapt to various work situations
* Ability to work independently and as part of a team
EVERY JOB MAKES THE STAY.
At Hilton, we believe that creating unforgettable guest experiences requires many dedicated people. Join us and be part of something special, where every role contributes to the magic of our guests' stays.
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