The post holder will support the catering function of Derby Theatre, including the preparation and delivery of all hospitality functions with a specific focus on cooked goods and baking. This role will be responsible for baking homemade cakes/traybakes and soups which will form part of Derby Theatre Café's main menu.
This role may include working in our café and providing cover for sickness/absence and leave as required. Key responsibilities include:
* Supporting the Catering Manager on the preparation, delivery, and evaluation of Derby Theatre's hospitality events.
* Supporting the Catering Manager in the planning, preparation, and delivery of press night functions.
* Baking a selection of homemade cakes and traybakes for sale on the Café.
* Making a selection of seasonal menu items (including soups) for sale on the Café.
* Following all food hygiene and safety protocols.
* Cooking café special dishes as required.
* Daily operation of the café and bar in line with procedures, ensuring a high standard of presentation.
* Supporting the Catering Manager with menu planning.
* Acting as a barista (making espresso-based coffee drinks) and serving a selection of hot and cold drinks as and when required.
* Delivering a menu of light meals including soup, toasties, and sandwiches.
* Maintaining a pleasant, positive, and approachable presence within the venue at all times.
* Promoting all products - food, ice cream, confectionary, and beverages as well as production-related merchandise including programmes.
* HAVING a high standard of product knowledge and promotions.
* Maintaining an efficient and effective service ensuring the development of customer rapport.
* Cash handling and transaction processes including the use of an electronic till system.
* Notifying the Catering Manager or, in absence, notifying the Duty Manager of any food, beverage, cleaning, or disposable supplies required.
* Following and adhering to all operational procedures, including keeping temperature records for refrigerators, stock rotation, food dating, and labelling.
* Notifying the Catering Manager with regard to any out-of-date product, recording accordingly, and properly disposing of refuse from the bar/café.
* Providing customers with allergen information.
* Notifying the Catering Manager or Duty Manager of any operational or equipment issues as soon as they arise.
General Responsibilities
* Carrying out other duties and responsibilities as may be reasonably required within the level of the post.
* Appearing neat and tidy at all times and within the agreed dress code.
* Providing a positive, accessible, and high-quality service to all customers and colleagues in all Front of House areas of work at all buildings associated with Derby Theatre.
* Being a flexible member of staff and working, as necessary, across the front of house and catering aspects of the building where possible.
* Assuming responsibility for acquiring and providing product and venue knowledge, responding positively to customer enquiries and requests.
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