Your role will be to act as the teams dedicated point of contact on all issues relating to defects. You will provide an efficient and professional aftercare service, effectively and proactively identifying and resolving defects. Day to day you will liaise with professional team members, and contractors to ensure the completion of defects work within agreed timescales. The Customer Care Op will work closely with colleagues in the Division in managing a post-handover budget for rectification of minor defect works to ensure sub-contractors responsible are notified of costs, where required. Responsibilities • Day to day management of the defect process. • Dealing with incoming calls and emails from customers reporting issues. • Assess and confirm whether or not an issue is a genuine defect covered by the policy. • Categorise works by priority, with minimum cost to us. Experience, Qualifications and Skills • Experience of working within the construction or house building sector desirable, with knowledge of how elements are constructed and potential defects. • Understanding of the NHBC AND LABC warranty and what is covered. • Minimum of 5 years prior experience in customer services, ideally within new build housing For more information - please apply within by attaching copy of your CV...