Job role: Quality Manager
Location: Nottinghamshire (East Midlands)
Salary: Dependant on Experience
The Role:
An established, fast-growing operational business in the East Midlands is seeking an experienced Quality Manager to lead quality assurance, operational excellence, and continuous improvement across the organisation.
This is a high-impact role responsible for owning the Quality Management System (ISO 9001), embedding a strong quality culture, and driving structured change to improve right-first-time delivery, reduce waste, and enhance customer satisfaction. The Quality Manager will play a key role in shaping behaviours, ways of working, and performance standards across the business.
Key Responsibilities:
Quality Management System & Compliance
* Full ownership of the ISO 9001 Quality Management System, including certification, surveillance audits, corrective actions, and continuous improvement.
* Ensure compliance with internal quality standards and relevant external requirements.
* Plan and lead internal audits, management reviews, and quality performance reporting.
* Develop, implement, and maintain quality policies, procedures, and standard operating processes.
Continuous Improvement & Process Excellence
* Drive a culture of continuous improvement using structured methodologies.
* Identify opportunities to improve processes, reduce waste, and increase operational efficiency.
* Design and implement new or improved processes to support scalability and performance.
* Establish and track KPIs relating to quality, delivery performance, and customer satisfaction.
Change Management & Stakeholder Engagement
* Lead cross-functional change and improvement initiatives with senior stakeholders.
* Provide governance, prioritisation, and tracking of improvement projects.
* Build strong working relationships across the business and influence constructively to deliver results.
Operational Quality Control
* Implement spot checks and audits across inbound goods, storage, and dispatch activities.
* Define acceptance criteria and inspection processes with operations and supply chain teams.
* Analyse trends in defects and non-conformance and drive corrective and preventive actions.
* Full ownership of NCR (non-conformance reporting) processes.
* Occasional site visits required.
Customer Quality & Issue Resolution
* Lead investigations into customer quality issues and complaints.
* Apply structured root cause analysis and ensure robust corrective and preventive actions.
* Act as a senior escalation point for quality-related customer concerns.
* Partner with customer-facing teams to improve service quality and satisfaction.
Culture, Leadership & Capability
* Act as a role model for high standards, professionalism, and positive behaviours.
* Promote a pragmatic, solutions-focused approach to quality and improvement.
* Support the development of quality and continuous improvement capability across teams.
About You:
Experience
* Proven experience as a Quality Manager / Quality Lead in a manufacturing, logistics or operational environment.
* Strong working knowledge of ISO 9001, including ownership of audits and accreditation.
* Demonstrable experience driving continuous improvement and change in fast-paced businesses.
* Track record of improving processes, reducing waste and improving right-first-time performance.
* Experience handling customer quality issues using structured problem-solving methodologies.
Skills & Competencies:
* Strong stakeholder management and influencing skills.
* Excellent root cause analysis and problem-solving capability.
* High emotional intelligence; able to challenge constructively at all levels.
* Clear, confident communicator (written and verbal).
* Organised, delivery-focused, and comfortable managing multiple initiatives in parallel.
* Data-driven approach to performance management and improvement.
Working Pattern & Benefits:
* Full-time, site-based role in Nottinghamshire (East Midlands).
* Standard weekday working hours.
* Competitive salary and benefits package.