Location: Shoreditch, London (Hybrid – 3 days in office)
About Captivate Group
Captivate Group is a collective of creative agencies spanning influencer marketing, experiential events, retail design and PR. Our agencies—Seen Connects, Seen Presents, Seen Studios and Stir—work both independently and sometimes collaboratively to deliver impactful, culturally relevant work for our clients.
We are a people-led business, where culture, creativity and performance sit at the core of how we operate. The People function plays a critical role in ensuring we have the right structure, capability and environment for our teams to thrive.
Role Overview
We are looking for a confident and capable People Manager to join our growing group of creative agencies. Reporting into the Group HR Director, this role will support across all agencies, providing hands‑on HR delivery while building strong relationships with managers and teams.
This is a key role within a growing business, suited to someone who is comfortable operating at pace, managing multiple priorities, and delivering a consistent, high‑quality HR service. You will play a central role in ensuring our people processes are fair, clear, and commercially aligned, while supporting managers to lead effectively.
Key Responsibilities
Employee Relations & Advisory
* Act as a trusted advisor to managers across all Captivate agencies
* Support and lead on ER matters including performance management, disciplinaries, grievances and absence
* Provide clear, pragmatic guidance aligned to UK employment law and ACAS best practice
* Ensure a fair and consistent approach across the group
Performance & Capability
* Support the delivery of the performance review cycle (including appraisals and progress checks)
* Coach managers to have effective, constructive conversations around performance and development
* Support on Performance Improvement Plans (PIPs), ensuring structure, clarity and documentation
* Drive accountability and clarity around performance standards across the business
HR Operations & Compliance
* Deliver HR administration across the employee lifecycle (payroll, contracts, onboarding, changes, leavers)
* Ensure all employee records, HR systems and documentation are up to date and compliant
* Maintain and continuously improve HR policies in line with UK legislation
* Support ongoing policy development in line with UK legislation and business needs.
People Experience & Culture
* Support delivery of key people initiatives across the group
* Partner with managers to build strong team cultures across the agencies
* Act as a visible and approachable presence across the business
* Support initiatives that enhance connection across agencies within a shared space
Recruitment & Talent
* Support hiring managers to deliver effective recruitment
* Ensure a high-quality candidate and onboarding experience
Projects & Continuous Improvement
* Contribute to HR projects across the group
* Identify opportunities to improve processes, efficiency and employee experienceSupport the Group HR Director with ad hoc strategic initiatives
Key Skills & Experience
* Proven experience in a HR Advisor / People Manager role, ideally within a creative agency
* Comfortable working at pace within a fast‑moving, evolving agency environment
* Able to operate independently with sound judgement, knowing when to elevate and when to take ownership
* Strong working knowledge of UK employment law and HR best practice
* Confident managing employee relations cases end‑to‑end
* Exceptional attention to detail and accuracy, with the ability to consistently deliver high‑quality work without reliance on oversight to detail and ability to produce accurate, high‑quality work
* Strong communication skills—clear, professional and able to influence at all levels
* Ability to balance multiple priorities and work at pace
* Proactive, solutions‑focused and commercially aware
* Able to operate independently with sound judgement, knowing when to elevate and when to take ownership
* CIPD Level 5 (or working towards) preferred
We are committed to providing an inclusive environment where everyone feels seen, heard and celebrated. We welcome applications from everyone. If you are invited to an interview, please let us know if there are any reasonable adjustments we can make to best accommodate your needs.
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