CareerLink have a very exciting new opportunity which has become available working for a well-established distribution client based in DE14 2WA area. We are recruiting for a highly reliable, dedicated and experienced Customer Service manager to help lead and develop a multi-discipline team, ensuring every customer interaction direct or indirect delivers a outstanding experience. PLEASE NOTE - YOU MUST BE FLEXIBLE TO WORK EVEININGS AND WEEKENDS ANNUAL SALARY - £35,000 KEY RESPONSIBITIES; Translate company vision into a customer-first service roadmap, with clear annual objectives, budgets and resource plans that prioritise getting it right first time. * Empower teams to deliver outstanding service by aligning goals, removing barriers, and embedding a culture of accountability and continuous improvement. * Champion the voice of the customer across the organisation-driving cross-functional initiatives with teams such as Supply Chain, Digital and Retail to enhance the end-to-end experience. * Define, track and communicate service KPIs and SLAs; share actionable insights and recommendations with senior leadership to inform decision-making and strategy. ROLE REQUIREMENTS; * Proven track record of running a high volume, multi channel customer service team and outperforming KPIs. * Leadership excellence - motivating teams through change and growth, with clear, honest communication. * Analytical mindset with experience in building dashboards and turning data into action. * Expertise in Customer support technologies (e.g., Zendesk, Salesforce, Freshdesk, Zoho, HubSpot). * Flexible to work core hours with occasional evening/weekend oversight during peak seasons. COMPANY BENIFITS; * Competitive Salary * 25% Discount Card for Hobbycraft Stores * Free Onsite Parking * Free Hot Drinks * 33 days holiday inclusive of Bank Holidays with an increase each holiday year * Birthday Day Off * Hybrid Working * Company pension contribution - up to 4% contribution * Employee Assistance Programme provide by Retail Trust * Cash Health Plan with Health Shield * Contribution towards eyesight test and glasses * Subsidised gym membership * Cycle to Work Scheme * Long service awards and gifts * Continuous training, development, and performance management * Colleague Wellness Programme * A creative working environment * Colleague Social Events throughout the year If you feel you would be a suitable candidate, please submit your CV or call 01922 723576 and press option 2.