Bedrijfsomschrijving
Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex).
Functieomschrijving
* Monitoring and management of the order intake to ensure fulfilment of specific requirements such as: minimum order quantities, prices, delivery times, origination costs payback, stock management, etc.
* Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
* Manage accounts assigned to him/her by the Plant / Regional Sales and Commercial Manager with the aim of maximising their sales volume and profitability.
* Deal correctly with customer requests: pricing policy, claims, samples, sketches, specifications, offers, general information, website training...
* Be responsible of maintaining in the company Management System (GPT, SSS, SAP, etc) the most up to date information concerning our customers.
* Participate in the definition and follow up of customer account plans. Support the data collection for these plans.
* Attend meetings, together with Sales Representative he /she works with, and the Plant / Regional Sales and Commercial Manager (Tier 1 meeting).
* Sustain the Group´s Management System relating to the sales and commercial activity (SSS, GPOT, SDS, SDP...).
* To promote use of web-based ordering by customers.
* To attend and contribute to major customers review meetings.
* To secure that the processes for subcontracting the conversion of some goods for sale satisfy our customer needs.
* Participate actively in the problem solving process when analysing customer´s claims related to Service issues/non conformities.
* Participate in the definition and be responsible of the implementation of working instructions aimed to improve the efficiency of the customer service team.
* To work with Plant management team to drive and improve customer satisfaction
Functie-eisen
You will enjoy working at Saica if you: Care: Are a team-player, support your colleagues and share your ideas It’s important that you want an inclusive workplace that promotes and values diversity Value: Have high standards, want to achieve good quality and great service Challenge: You are self-motivated to improve and achieve. You are open and transparent, tell it as it is. Specific skills or experience requirements will be shown in the job description.