My client, based on the outskirts of Huntingdon, is currently recruiting for an experienced and dynamic Customer Service Manager to lead their team on a full-time, permanent basis. We are looking for a passionate leader committed to delivering exceptional service, improving customer satisfaction, and fostering a culture of continuous improvement and customer-centricity.
Must Have Experience To Be Considered.
Own transport required due to location.
Hours: Monday - Friday 9:00 - 17:30
Salary: £30,000 - £35,000
The Role
* Recruit, train, coach, and manage a high-performing customer service team.
* Set clear performance goals, conduct regular reviews, and provide feedback.
* Monitor and evaluate customer interactions via phone and email.
* Develop and implement strategies to enhance customer satisfaction and retention.
* Handle escalated customer inquiries and resolve complex issues.
* Analyse data to track key metrics (e.g., response time & resolution rate).
* Develop and implement standard operating procedures and best practices.
* Collaborate with sales, logistics, and IT departments to streamline workflows.
* Oversee the implementation and optimisation of customer service tools and systems.
* Stay updated with the latest customer service technologies and suggest improvements.
* Gather and analyse customer feedback to identify trends and opportunities.
* Lead initiatives to improve processes, reduce errors, and elevate the customer experience.
If you have the relevant experience, please email your CV or call 07896811228.
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