People (HR) Administrator Hours: 21 hours per week Salary: £25,000 - £28,000 FTE depending on experience Location: Winchester, SO23 7DU/ Hybrid working Are you passionate about delivering exceptional HR support that truly makes a difference? Do you thrive in a fast-paced, people-focused environment where your ideas and insights are valued? If so, we want to hear from you! As part of the People Services Team, you'll be providing a first line response service to over 600 of your colleagues and People Leaders, delivering an extraordinary customer experience offering advice and guidance on a diverse range of people related queries. This could be on helping people navigate our HRIS, queries on pay, leave, terms and conditions, benefits and allowances, policies and procedures. Our People experience is at the forefront of our thinking and to support this we're continuously improving, whether that be by designing and implementing experience-led journeys, adding to our self-service capabilities or ensuring we're providing the most accurate support and advice. Through trend identification and analysis, you'll help us understand where we can improve upon and enhance our HR offering. You'll be able to get involved in all of this and participate in other projects we have lined up. You will be responsible for performing core background administrative tasks, which include Key tasks Own and manage inbound HR queries, ensuring timely, accurate, and people-focused responses Deliver efficient HR services by administering core processes to high standards. Ensure data accuracy, by updating, editing, or amending information in our HRIS platform. Keep an eye out for areas of continuous improvement and share findings or new ways of working with the team Provide meaningful HR metrics and insights to address business queries, for example on absence reporting, quarterly and annual people metrics Ensure all team administration is handled in line with correct business processes and colleague needs. What we're looking for We are looking for an individual who brings both technical HR expertise and a passion for delivering exceptional customer service. Previous experience in an HR role is essential, and familiarity with the Access SelectHr platform would be highly desireable. Just as important to us is finding someone who fits well with our team and culture. If you're highly organised, a strong communicator, naturally curious, and eager to grow, we'd love to hear from you. You'll be someone who can assess situations thoughtfully and take initiative to drive things forward. We're looking for good evidence of Proven HR experience, with a good understanding of HR processes and best practices A strong customer service mindset, with a track record of delivering high-quality support to internal stakeholders Effective teammate and experience of working with colleagues to achieve a common goal and build good working relationships. Experience using HR systems, with knowledge of Access Select HR being a distinct advantage Proactive approach to improving processes, with examples of streamlining or enhancing ways of working Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively Clear and confident communicator, comfortable engaging across all communication channels Tech-savvy and adaptable, with confidence using Microsoft Office tools (Word, Excel, Teams, etc.) Comfortable working with data, with experience in producing and interpreting HR metrics (desirable)