Ready to step up into Service Desk Management?
We’re hiring a Junior / Developing Service Desk Manager for a growing MSP where progression is real, not promised.
This role exists because the current Service Desk Manager is being promoted — and they’ll mentor you as you step into leadership. If you’re a Senior Engineer, Team Lead, or an aspiring Manager, this is your chance to move into management with support.
👇 What makes this different?
✅ Genuine step-up role (not thrown in at the deep end)
✅ Mentored by an experienced Service Desk Manager
✅ Responsibility for a 13-person technical team
✅ Exposure to people management, service delivery & customers
✅ Clear pathway to a full Service Desk Manager position
🧠 You don’t need to be “fully formed”
If you’ve:
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Led by example as a senior engineer
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Dabbled in mentoring or team leadership
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Wanted more influence over how the Service Desk runs
…this role is built for you.
💼 The role in a nutshell:
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Support day-to-day Service Desk operations
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Develop and manage engineers with guidance
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Get involved in KPIs, reporting & service improvement
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Work with customers and internal teams
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Learn capacity planning and escalation management
💷 Salary: up to £45,000 basic
📈 Career progression: clearly defined & supported
🤝 Environment: collaborative, growing MSP
If you’re ready to stop waiting for permission to move into management, this is it.
📩 Interested? Drop me a message or apply below