Job Purpose
To deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources. Offering continued support and progression, the successful candiate will gain a lot of knowledge and exposure to different industries due to the nature of the business. Good communication and customer service is essential for this role
Job Overview
We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.
Day-to-Day Responsibilities
· Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities.
· Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.
· Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.
· Work positively with consultants to effectively manage their time and client expectations.
· Create and maintain files, system logs and other administrative tasks.
· Work towards the team objective of obtaining repeat business.
What you Bring to the Team
· Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role.
· Customer service experience.
· Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.
· Strongly focussed on delivering an excellent client experience at all stages.
· A positive approach in a fast-moving, busy team environment.
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