1. Opportunity to progress within the role
2. A competitive salary based on experience
About Our Client
Our client is a leading player in the recruitment consultancy industry, with an established presence in London. They have a large workforce, providing services across various sectors and are reputed for their strong commitment to quality and excellence.
Job Description
3. Manage and lead the Secretarial & Business Support team
4. Develop and implement customer service policies and standards
5. Handle complex customer service issues
6. Train staff to deliver exceptional customer service
7. Contribute to business development and company growth
8. Maintain a deep understanding of the recruitment consultancy industry
9. Ensure customer satisfaction and loyalty
10. Regularly report on team performance and customer feedback
The Successful Applicant
A successful Customer Service Manager should have:
11. A degree in Business Administration or relevant field
12. Proven experience in a customer service leadership role
13. Strong understanding of customer service techniques and strategies
14. Excellent interpersonal and communication skills
15. Proficiency in using customer service software and databases
What's on Offer
16. A competitive salary range from £36,000 to £44,000 per annum
17. An opportunity to work and grow in the recruitment consultancy industry
18. A thriving work culture that values teamwork and innovation
19. Generous holiday entitlement
We encourage all candidates who meet the above criteria to apply. This is a fantastic opportunity to contribute to a successful team in a leading recruitment consultancy firm in London.