The Role The holder will act as the primary quality contact for the resolution of day to day production and product quality issues, customer complaint handling, control of non conforming product and product release. Duties * First point of contact for the operations team to resolve day to day product quality issues * Has the authority to reject any component or product if any specification is not met * Management of customer complaint handling system, ensuring that quality issues are resolved using effective problem solving techniques within defined timescales and accurate and timely responses are given to the customer * Develop and manage a robust system for assessing the compliance of finished products determining suitability for sale (including the positive release of specific finished products through the SAGE ERP system) * Ensure the continuous update and maintenance of the product test requirements in line with approved changes to finished product specifications and agreed customer requests * Generate Certificate of Analysis and Certificate of Conformance as per customer requirements to support the sale of finished goods * Coordinate the control of non conforming in process and finished products and assessment of product returns. Ensure appropriate action is taken by generating as required a rework instruction or rejection notification * Liaise with GIQC Manager for quality issues relating to raw m...