Job Description
The tasks you will undertake will include (but are not limited to):
* Lead, mentor, and develop a team of Service Desk Analysts and Technicians
* Conduct regular one-to-ones, performance reviews, and development planning
* Manage resource allocation, shift patterns, and workload distribution
* Foster a positive team culture focused on customer service excellence
* Handle recruitment, training, and onboarding of new team members
Qualifications
To be successful in this role, you will be able to demonstrate:
* Excellent leadership and people management capabilities
* Strong analytical and problem-solving skills
* Outstanding communication skills, both written and verbal
* Ability to work under pressure and manage multiple priorities
Additional Information
Why SOCOTEC?
Here at SOCOTEC UK, we have over 2,000 colleagues across our divisions delivering world-class services to our customers. We provide an unrivalled range of testing, inspection, and certification services throughout the UK, and we deliver excellence to our customers by recruiting and retaining the very best industry talent. As a Service Desk Manager, you will play a pivotal role in providing these services.
We offer transversal career pathways as well as linear pathways, and we will support you in attaining a portfolio career in one place. Not to mention the possibility of working locally, nationally, or globally, in the office or remotely. We are committed to your personal and professional development, and you will be supported in every step of your journey with us. #YouGrowWeGrow