Basic Function
Responsible for the achievement of the Service Sales ‘New Business’ order entry target within the targeted profit margin.
Specific Responsibilities
Owns the achievement of the company’s ‘New Business’ Service Sales annual order target – including New Extended Warranty Agreements, UPS/Generator/Emergency Lighting Commissioning, Battery/Capacitor Replacement and UPS/Generator Hire & Repairs. Actively drives the ‘New Business’ Service Sales funnel, working both autonomously and supporting Service Sales New Business Manager/Engineers and UPS/Generator Hardware Sales team to identify and maximize opportunities; Manages and interprets customer requirements and delivers customer quotations to understand, anticipate and exceed their ‘New Business’ Service needs; Persuades customers what ‘New Business’ Service will best satisfy their needs in terms of quality, price and delivery; Negotiates and closes ‘New Business’ Service sales by agreeing terms and conditions to meet both customer and company needs; Provides a pro‑active, professional and responsive service to all of the company’s customers; which may include occasional customer visits. Processes all service sales orders to the point of invoicing. This will involve, from time to time, an element of project management work; Establishes new, and maintains existing, strong long‑term relationships with customers for ‘New Business’ Service through regular telephone & email communication; Assists the Service Sales New Business Manager in the identification, initial contact and ongoing account management of major service accounts; Timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents. Being able to interpret customer requirements and deliver customer quotations to understand, anticipate and exceed their needs for ‘New Business’ services; Assists the Service Sales Manager in the day to day commercial operation of the department; Supports the company’s Project Coordinators during the post‑sale implementation and hand‑over process; Prepares data / reports to accurately quantify the service Sales department commercial performance with respect to various targets ready for presentation of these reports as and when required.
What We Offer
* Competitive compensation and benefits
* Work‑life flexibility
* Recognition and rewards
* Development and career opportunities
* A safe and inclusive workplace
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
#J-18808-Ljbffr