Job Title: Quality Manager
Our values-Caring, Pioneering, Real-are at the heart of everything we do. These principles guide our mission and shape our culture. We expect every team member to embody these values, helping us deliver exceptional service and maintain our reputation as a forward-thinking and compassionate charity.
Role Overview
As Quality Manager, you will lead the Quality Department, ensuring compliance with regulatory standards including GMP and VMD licence conditions. You'll oversee quality systems, audits, and documentation, ensuring alignment with our Quality Manual, MPDs, and SOPs. Your leadership will drive continuous improvement, support cross-departmental collaboration, and uphold our commitment to donor welfare and ethical standards.
Key Responsibilities
Strategic Leadership
Develop and deliver the annual quality strategy in collaboration with the Managing Director.
Embed the Quality Policy across the organisation with measurable KPIs.
Report departmental performance, risks, and concerns to senior leadership.
Team Management
Lead and support the Quality Administrator and Quality Compliance Officer.
Conduct regular performance reviews and support professional development.
Work with the Training Department to ensure staff are up to date on quality procedures and regulatory changes.
Quality Systems & Compliance
Maintain and enforce the Quality Management System (QMS) across all departments.
Oversee document control and ensure accuracy and accessibility.
Manage change control processes and ensure timely updates and reporting.
Ensure compliance with VMD licence, GMP, VMR, and RCVS Code of Conduct.
Liaise with the Clinical Supervisor on licence-related matters and regulatory communications.
Continuous Improvement
Lead the Non-Conformance Process (NCP), supporting investigations and trend analysis.
Promote a culture of proactive problem-solving and quality awareness.
Collaborate with departments to implement improvement plans and reduce non-conformities.
Reporting & Governance
Produce regular reports including KPIs and audit summaries for senior management.
Chair the Management Quality Review (MQR) Board and ensure follow-up actions.
Oversee quality alignment in project and product development.
Cross-Functional Collaboration
Partner with department leads to embed quality at operational levels.
Support the Training, Laboratory, and Logistics teams in process improvement.
Maintain relationships with external advisors and the Ethics Panel.
Operational & Ethical Standards
Ensure consistent application of GMP principles.
Monitor and uphold ethical standards in line with organisational values.
Travel as needed for audits, donation sessions, and training.
Adhere to internal policies including clean desk and driving guidelines.
Qualifications & Experience
Essential
Relevant quality qualification or equivalent experience.
Strong knowledge of GMP.
3-5 years of supervisory or management experience.
Proven ability to analyse data, solve problems, and drive improvements.
Excellent leadership, communication, and project planning skills.
Desirable
Audit qualification.
Degree in quality management or related field.
Experience with continuous improvement methodologies.
Personal Attributes
Professional, confident, and approachable.
Proactive and adaptable with a positive attitude.
Strong customer service ethos and interpersonal skills.
Detail-oriented with high standards of accuracy.
Self-motivated and well-organised.
Collaborative team player.
Compassionate and empathetic, especially towards pet owners and the veterinary community.
Additional Information
Participation in events, some of which may occur outside regular working hours, is expected and considered a valuable part of your role. Advance notice will be provided wherever possible.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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