The role of a Business development executive is to advise customers and sell a wide range of professional learning and development products to new and existing customers across various industries. To represent the organisation through excellent product knowledge and skilful questioning to match the right product to customer needs. (This is primarily a Business-to-Consumer (B2C) role, with some focus on Business-to-Business (B2B) relationships.) Key Accountabilities Customer Service – Build exceptional relationships with internal and external customers, delivering a best-in-class service. Sales – Convert inbound enquiries from multiple sources and pursue outbound leads to convert into enrolments; recognise and maximise opportunities to increase sales. Business Development Support – Identify potential leads and pass them to the Business Development Managers for follow-up. Performance – Drive personal performance to achieve individual and organisational goals. Process – Accurately process transactions in a timely and efficient manner, resolving any exceptions promptly and keeping stakeholders informed. Administration – Undertake a range of administrative tasks with a high degree of accuracy and personal responsibility. Continuous Improvement – Contribute positively to the team, supporting business objectives and improving efficiency of processes and systems. Flexibility – Work flexibly within the team and across the division in line with business needs. Qualifications, Experience & Skills Essential Educated to Level 3 or above, or experience in a similar role Proven track record in a sales environment Outbound calling and customer service experience Skills Customer Focused – Ability to deliver the best outcome from the customer perspective Influence – Persuasiveness and negotiation skills Commercial Awareness – Mature attitude with an understanding of business issues Delivery – Accuracy, attention to detail, and ICT competence Communication – Clear, effective, and positive when handling written and verbal enquiries Continuous Improvement – Willingness to learn and develop new skills Sales Ethics – Committed to ethical sales practices Achievement – Driven to meet and exceed personal and team targets Teamwork – Enthusiastic and collaborative team player 6. Values & Behaviours Employees are expected to demonstrate values and behaviours that create a positive working environment and support strong customer outcomes: Values Integrity – Honest, trustworthy, and open Collaboration – Respectful, cooperative, and focused on team success Excellence – Strive for high standards, continuous improvement, and innovation Positivity – Flexible, proactive, and solutions-focused Sustainability – Consider long-term impact environmentally, financially, and socially Behaviours Aspirational – Eager to learn, adapt, and achieve potential Respectful – Lead by example, embrace diversity, and build trust Collaborative – Work effectively with colleagues and customers to deliver excellent outcomes