AsaPayroll&HRAdministrator,youwillberecognisedasanexpertinpayrollandHRadministration.Youwillsupportinprovidingexcellentcustomerservice,answeringbothtelephoneandcasemanagementqueries,communicatingdirectlywithourcustomeraccurately,inatimelymannerandwithinagreedSLAs. Therolewillsupportandhelpourcustomerbyensuringthattheinformationprovidedisclear,accurateandconsistent,aswellassupportingimprovedwaysofworking,ultimatelyenhancingthepayrollbyreducingerrorsandvolumeofqueries. Responsibilities Monitoringandrespondingtoanyoutstandingcustomerqueries,ideallywithafirstcallresolutionorescalatingcomplexquerieswhenrequired PlayingakeypartofthedailypayrollandHRAdminschedule,escalatinganyoverduetasksforsupportaswellasupdatingtheinformationinResourceLink. QualityAssuranceofonshoreandoffshorework,auditingagainstcurrentstandardoperatingprocedures Supportwiththeresolutionofanyserviceissues,supportingtheresolution,updatingofprocessmapsandStandardOperatingProcesses(SOPs)orDWIs Identifyingandactioninganyopportunitiesforprocessimprovements EnsuringcontractualSLA'sareachieved Skills&Experience ProvenexperienceinaPayrollAdministrationrole. Priorexperiencewithinacontactcentre,customerserviceorsharedserviceenvironment AdvanceduserofMicrosoftOfficeapplications,especiallyExcel Experienceusingcasemanagementtools,suchasServiceNoworZendesk DemonstrableknowledgeofUK&ROIpayrollprocessingandlegislation CIPPqualificationswouldbeadvantageous,butnotessential Benefits&Culture AtZelliswecreatemarket-leadingHR&Payrollproductsandservices,topowerexceptionalemployeeexperiencessothatyouandyourpeopledobetter.Ourmulti-award-winningproductspayoverfivemillionemployeesayear,withalmosthalf(42%)oftheFTSE100,50%ofthetopretailersand30%ofthetopuniversitiesintheUK&Irelandascustomers,makingusthelargestproviderofPayrollandHRsoftwareandmanagedservices. Ourvisionistobetheclearleaderinpay,reward,analytics,andpeopleexperiences.We'repassionateaboutcreatinganenvironmentwherepeoplewanttojoin,belongto,andbepartofaprogressiveorganisation.Ourvalues,whichweredefinedwithinputfromallofour2,000colleagues,weliveandbreatheeveryday: Unstoppabletogether. Alwayslearning. Makeitcount. Thinkscale. Ourpeoplearecriticaltoourongoingsuccess;wereproudofourinclusiveculturethatgivesyoutheplatformtogrow,challengethestatusquoandplayacrucialroleinfurtherenhancingourmarketpositionastheleadingproviderofHR&Payrollsoftwareandservices.WithZellisyoullhavethechancetostretchandchallengeyourselfinanenvironmentthatsvaried,flexibleandhugelysupportive. Wealsolovetorewardandrecogniseourbrilliantcolleagues.Aspartofyourbenefitspackage,youllreceive: Acompetitivebasesalary. 25daysannualleave,plusyourbirthdayoffandtheopportunitytobuyadditionalholiday. Privatemedicalinsurance. Lifeassurance4xsalary. Enhancedpensionschemewithcompanycontributionsupto8.5%. Ahugerangeofadditionalflexiblebenefitsacrossfinancial&personalwellbeing,lifestyle&leisure.