Summary
Salary: Competitive + Benefits
Grade: 4
Reporting Line: People Partnering & Operations Director
Contact Type: Permanent
Location: Hybrid – regular travel to Bolton and occasional travel to London required
What to expect
As Head of People Operations, you will join us on our journey and undertake a truly influential role, responsible for leading and transforming our HR Operations Function, enhancing the employee experience and supporting the broader People Strategy. As part of this role you will be responsible for delivering seamless, accurate, efficient and compliant Payroll, Administration, People Data & Insights, People Systems Management, and Contingent Workforce services.
How our people behave is as important to Post Office, as what is delivered. The Head of People Operations will drive a culture of inclusion and high performance in the teams they lead to drive decision-making across the Business, Customers and Partners.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
* 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
* Up to 18% on target bonus opportunity
* Annual car allowance
* Generous pension scheme with minimum 9% employer contribution
* Access to 24/7 digital GP services and our Employee Assistance Programme
* 6 x Life assurance and income protection after 12 months service
* Over 400 online courses, mentoring, apprenticeships, and development programmes
* Access to our benefits platform for exclusive discounts & savings
Click here for a detailed overview of our benefits
What you'll need to succeed
To be successful in this role you will be an experienced HR professional with proven experience leading a HR Shared Services function. As a Head of People Operations you will have strong knowledge of HR governance, compliance and employment law. In addition to this, the ideal candidate will:
* Have demonstrable experience leading large teams.
* Have evidence of driving collaboration at a senior level to shape and deliver functional strategy to achieve business objectives.
* Be able to apply expert knowledge and an improvement mindset across all employee lifecycle activities from hire to retire.
* Demonstrate excellent analytical and problem solving skills, with the ability to identify and resolve complex issues.
* Experience with improving and managing HR technology and systems (with SAP SuccessFactors experience desirable).
* Strong commercial business acumen and ability to make data-driven business decisions.
* Possess advanced influencing and communication skills; using a range of techniques to deliver messages effectively make an impact and drive a successful outcome.
* Previous experience working in an unionised environment would be desirable.
About us
At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we'd love to hear from you. For more details visit
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we've outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact
We're thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we're unable to provide individual feedback on all submissions.