This Customer Service Manager role is open to applications from individuals who have experience in managing a professional support/service team and everything that comes with this level of role. The Customer Service Manager will oversee the daily activities of the Support team and will be responsible for setting and meeting KPI targets as well as identifying opportunities for process improvement and efficiencies in order to provide the best service possible to our customers. The Customer Service Manager role, the package, the business…. * Customer Service Manager * Office based for the first 6 months, Hybrid afterwards * Long term career progression * Up to a salary of £45,000 corporate benefits and Bonus * The business is an international company providing business solutions Key Responsibilities * Represent team at managerial level, working and agreeing plans with the UK Managing Director in line with strategic goals. * Lead, manage and develop the Customer Services team (currently 6 people): * Agree and monitor performance targets, team & individual, to provide a high level of customer service. * Consistently aim to improve and develop (or suggest introduction of) key Customer Services systems to improve efficiency, manage performance and offer better service. * Liaise closely with external Sales Teams / Managers in order to provide best possible customer support. * Liaise closely with other internal departments including: * Operations; to improve processes, aid stock management & co ordinate back orders. * Marketing; for product launches / updates and campaign briefing. * Engineering; for technical queries and training. * Finance; to resolve invoice queries and manage customers. * Assist the Quality Manager in resolving customer complaints and rolling out any remedial action. * Act as a Customer Services Executive as required in busy periods. * Manage and support the delivery of larger contracts by being the main Head Office point of contact post-sale. * Proactively solve problems that may arise and carefully manage customer expectations throughout * After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business. If you have the experience, drive and strong personality needed for this opportunity then please send your CV through to Ian Baldry at VPss straight away