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Customer Service Manager - Doncaster - Engineering Sector, Doncaster
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Client:
Page Personnel
Location:
Doncaster, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
dfa9f43530ef
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
* Customer Service Manager
About Our Client
Page Group are working with an industry leading Engineering & Manufacturing business who are looking to appoint a new Customer Service Manager at their offices in Doncaster. This role will manage and lead an internal service department, with responsibility for managing and planning engineer diaries
Job Description
* Lead the internal customer service function delivering technical quotations to customers
* Responsibility for planning and managing engineer diaries and workloads based of customer needs
* Proactively plan installation and servicing in line with customer contractual agreements
* Arrange and manage customer repairs and breakdowns in line with varying customer agreements
* Use and manage all available resources to meet customer requirements in line with contractual agreements
* Drive efficiency and profitability around engineer workload including first time fix
* Manage customer order book liaising with manufacturing and purchasing, checking the progress of customer orders and keeping them informed
The Successful Applicant
* Experience in a similar service management or customer service management role
* Experience in an engineering focused environments
* Experience working with or managing engineers
* Excellent customer focused approach
* Ability to managing varying customer contracts
What's on Offer
This is a fantastic opportunity to join a market leading engineering business at their offices in Doncaster.The Customer Service Manager role offers a salary of £50,000 to £55,000 depending on experience along with extensive company benefits.Please note - this role will be fully on site Monday to Friday
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