We are a leading luxury helicopter charter operator, expanding into private jet brokerage to offer our clients an even more comprehensive service. We're seeking a polished, experienced professional to join our Harrogate office and become a key part of our team.
This role is ideal for someone who thrives in a high-end environment, uses critical thinking and is passionate about luxury service. While you'll help us respond to enquiries and build relationships with new clients, your main focus will be on looking after our valued customers, making their travel experience seamless, and helping us develop new services.
Key Responsibilities:
· Act as the primary point of contact for our VIP helicopter charter clients, ensuring a seamless and exceptional end-to-end service.
· Handle private jet charter enquiries, sourcing and comparing options to deliver the best solutions for client.
· Develop connections with trusted jet operators, strengthening our network and jet knowledge as we expand.
· Build strong, lasting relationships with UHNW individuals, their representatives, and prospective clients.
· Proactively nurture relationships with clients and prospects, focusing on service rather than hard sales.
· Identify opportunities for aircraft management and sales by understanding client needs and preferences.
· Liaise closely with our operations team to ensure every detail of each flight is managed to perfection.
· Represent our brand with professionalism and discretion, always exceeding expectations.
About You:
· Proven experience in luxury travel, private aviation, or high-end client services – Essential.
· Exceptional communication skills with a natural ability to build trust and rapport.
· Strong organisational skills and meticulous attention to detail.
· Confident, polished, and comfortable working with UHNW clients and VIPs.
· Driven and proactive, with a commercial mindset and a passion for excellence.
* Hardworking and flexible, this role is not simply 9-5.
· Team-oriented, adaptable, and willing to go above and beyond for clients.
· Apply critical thinking and initiative to resolve issues, ensuring smooth operations without direct supervision.
What We Offer:
· A rare opportunity to join a prestigious aviation company.
· A key role in shaping our private jet brokerage services while working alongside an expert helicopter operations team.
· A competitive salary, reflective of experience. *Top level relevant experience can look like brokerage, aircraft sales or charter.
· A welcoming, high-performing team environment at our central Harrogate headquarters.
· Long-term career development opportunities in luxury aviation.
Job Type: Full-time
Pay: £35,000.00-£50,000.00 per year
Ability to commute/relocate:
* Harrogate HG1: reliably commute or plan to relocate before starting work (preferred)
Experience:
* high end customer service or sales: 1 year (required)
Language:
* perfect English (required)
Work Location: In person