Bedford Job Summary Role Purpose: A power platform developer delivers and integrates software to form a complete service At This Role Level, You Will: Lead development on sets of related requirements Have a thorough understanding of the end-to-end system capability Work with other disciplines to understand what needs to be built Operate and manage the production services you build Find ways to improve system robustness, resilience and stability Proactively identify continuous improvements and ways to prevent technical debt You will join the Omnichannel team as a developer who are responsible for managing Dynamics 365 CRM and Genesys Cloud CX. Your responsibilities will be developing D365 solutions to specified requirements and to agreed level of quality. This will include integrations into other technologies in order to deliver the required user experience. You will collaborate with other team members including Product Owner, Application Engineer, Solutions Architect and Business Analyst. The overall MaPS architecture includes – Adobe Experience Manager, React.js, D365, Genesys Cloud, Azure functions, Azure DevOps Tooling, Power BI. Job Description Key Duties & Responsibilities: Developing our digital products using D365 and Azure Functions with a focus on writing efficient, modular and maintainable code. Producing testable code complete with unit/integration tests. Collaborating within an agile team, working closely with other developers, designers, editors, product owners and testers to deliver the best possible digital experiences. Using ADO (Azure DevOps) to manage work and tasks, collaborating with other agile team members & Engaging collaboratively with Architecture and DevOps on solutions design and implementation to ensure robust and well supported software. Following GDS guidelines for Government Digital Services. Writing and reviewing technical documentation. Participating in our agile planning, estimation and delivery processes. Able to self-manage including keeping technical knowledge up to date. Promoting collaborative working, efficiencies and knowledge transfer. Releasing code and or D365 solutions via Azure DevOps pipelines Build and manage Azure resources (e.g., Azure Functions, Logic Apps, Key Vault, API Management) to support scalable and secure application backends. Use Terraform for infrastructure as code (IaC) to provision and manage cloud environments in a consistent and automated manner Develop reusable components and templates for Power Platform solutions to accelerate delivery and maintain consistency across projects. Implement robust error handling and logging mechanisms in Power Automate flows and Azure Functions to ensure traceability and reliability. Leverage Azure Service Bus topics and queues to orchestrate asynchronous workflows and decouple microservices in enterprise-grade solutions. Document technical designs, configurations, and deployment procedures to support maintainability and knowledge transfer. Skills & Qualifications: Availability and capacity management. You can manage service components to ensure they meet business needs and performance targets. Development process optimisation. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Information security. You can understand information security. You can design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature. Modern standards approach. You can competently apply a modern standards approach and guide others to do so. Programming and build (software engineering). You can collaborate with others when necessary to review specifications. You can use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools. Prototyping. You can approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of prototyping methods and choose the most appropriate. Service support. You can identify, locate and fix faults. Systems design. You can design systems characterised by medium levels of risk, impact, and business or technical complexity. You can select appropriate design standards, methods and tools, and ensure they are applied effectively. You can review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Systems integration. You can define the integration build. You can co-ordinate build activities across systems. You can understand how to undertake and support integration testing activities User focus. You can collaborate with user researchers and can represent users internally. You can explain the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to use. Skills & Qualifications: Availability and capacity management. You can manage service components to ensure they meet business needs and performance targets. Development process optimisation. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Information security. You can understand information security. You can design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature. Modern standards approach. You can competently apply a modern standards approach and guide others to do so. Programming and build (software engineering). You can collaborate with others when necessary to review specifications. You can use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools. Prototyping. You can approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of prototyping methods and choose the most appropriate. Service support. You can identify, locate and fix faults. Systems design. You can design systems characterised by medium levels of risk, impact, and business or technical complexity. You can select appropriate design standards, methods and tools, and ensure they are applied effectively. You can review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Systems integration. You can define the integration build. You can co-ordinate build activities across systems. You can understand how to undertake and support integration testing activities User focus. You can collaborate with user researchers and can represent users internally. You can explain the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to use. Person specification Essential: Experience with Microsoft Power Platform tools such as Power Automate, Dataverse and Power Apps. Extensive experience with customisation and configuration. Strong technical expertise with .NET, Visual Studio, JavaScript, C# and Plugins (Ideally have experience working with Genesys APIs or similar) Experience in Azure Function Apps integrations including monitoring them for performance and failures Desirable: Experience with Customer Service, Sales and Marketing modules. Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports Personal Attributes: Excellent communication skills Problem-solving Attention to detail Process Optimisation Strategic technical planning About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At The Heart Of The Money And Pensions Service Are Our Values – Caring, Connecting, And Transforming, Which Are The Foundation Of Our Success. They Permeate Every Area Of Our Work And Define All Our Business Relationships And The Way We Work With Each Other. We’re Not Only Looking For The Best People To Come And Work For Us, But We Need People Who Align Themselves With Our Values: Caring We care about our colleagues and the people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.” Our colleague and ally networks encompass LGBTQ, neurodiversity, women’s health, men’s health, ethnicity, and diversity. What We Offer Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Flexible Working At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details Recruitment Process: Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call. Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview. Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation. Career Development In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process. Reserve List If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required. Application Process The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website. Job Reference: MaPS01035 Close Date: 19th January 2026 Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : Marty Sikora Email : marty.sikora@reed.com Recruitment team Email : moneyand.pensions@reed.com