Customer Services Manager
Location: Nantwich, Cheshire
Salary: £40,000 - £45,000 PLUS BENEFITS
Hours: Full-time (37.5 hours per week)
We are seeking an experienced Customer Services Manager to lead a busy customer service team at our main office in Aston. This is a fast-paced, hands-on leadership role where you'll manage the team while ensuring exceptional service delivery.
About the Role
You will be the first point of contact for all external enquiries, handling high volumes of calls, processing orders, and liaising with multiple departments to keep operations running smoothly.
Key Responsibilities
* Manage and develop the Customer Services team through coaching, training, and performance reviews.
* Oversee day-to-day operations, ensuring efficiency and outstanding service.
* Handle incoming calls, process and price orders using in-house systems.
* Liaise with Transport, Raw Materials, Technical, and Production teams.
* Implement procedures and streamline workflows for continuous improvement.
What We're Looking For
1. Proven experience in a Customer Services management role.
2. Strong leadership skills with the ability to motivate and inspire a team.
3. Highly organised, ...