Salary £DOE
The Role
You’ll oversee all hospitality areas, including the restaurant, coffee shop, soft play, and grab-and-go units, ensuring exceptional customer experiences, strong financial performance, and high operational standards.
* Operational Leadership
* Customer Experience
* Compliance & Safety
* Stock & Supply Chain
* Reporting & Communication
About You
* Proven experience as a General Manager or senior leader in hospitality
* Experience managing multiple departments or sites
* Strong financial and commercial acumen
* Track record of leading and developing large teams
* Background in garden centres, leisure, or family-focused environments
* Experience across both food service and leisure operations
Key Skills
* Strong leadership and people management
* Organised, detail-oriented, and solutions-focused
* Commercially driven with a customer-first mindset
* Thrives in fast-paced, high-volume environments
* Confident communicator at all levels
KPIs
* Revenue growth and profitability
* Labour and cost control
* Team retention and engagement
* Compliance and audit performance
Additional Information
* Weekend and seasonal flexibility required
* Hands‑on leadership style with strong on‑site presence expected
Do you love managing a busy restaurant? This independent, family‑run garden centre is looking for an experienced Catering Manager to take ownership of their multi‑faceted operation. This is a hands‑on, influential role where strong hospitality experience is essential.
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