Service Desk Manager - IT, M365, Azure AD, ServiceNow, EntraID, Intune, Windows 11, SharePoint, Teams, ISO 27001, Cyber Essentials, ITAM, SAM, ServiceNow, SharePoint, ITIL, SLAs, KPIs, OLAs, Hybrid (3d/w London) This is a fantastic permanent Service Desk Manager opportunity with a leading London based tech organisation. The Service Desk Manager role is Hybrid with 3 days a week in the central London office and the rest of the time you will work remotely. The Service Desk Manager will oversee an existing established Service Desk, championing best practices across a M365 ServiceNow environment. As Service Desk Manager strong technical knowledge of Microsoft 365, Azure AD, Intune, Entra ID and general Win 11 environments is essential. Strong SAM & ITAM principle knowledge is essential as Service Desk Manager as is Cyber Essentials & ISO 27001. As well as day to day running of the Service Desk and ensuring ticket resolution and reporting the Service Desk Manager will be responsible for identifying and implementing improvements whilst measuring and improving SLAs, OLAs etc. Solis team management skills are essential as Service Desk Manager as is the ability to work closely with other IT & Business teams. Key skills as Service Desk Manager Proven commercial track record as a Service Desk Manager in complex IT environments Infrastructure M365 ServiceNow Cyber Essentials ISO 27001 Azure AD Entra ID Intune Windows 11 Team & vendor management SLAs, KPIs, RFI, OLAs etc Desirable skills as Service Desk Manager Certifications (ITIL, Prince2, MS etc) ITILv4 This is an exceptional Service Desk Manager opportunity with exciting projects, career progression and a great package on offer. Key Skills: Service Desk Manager - IT, M365, Azure AD, ServiceNow, EntraID, Intune, Windows 11, SharePoint, Teams, ISO 27001, Cyber Essentials, ITAM, SAM, ServiceNow, SharePoint, ITIL, SLAs, KPIs, OLAs, Hybrid (3d/w London) *PLEASE READ BEFORE APPLYING* Please ensure your location is clear on your CV/application. As the role requires 3 days per week on site in London (which day can vary at short notice)to start - location is a factor, applications without location may be rejected *PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS* Due to high volume we cannot discuss individual applications one of our Consultants will contact you if your application is suitable