Customer Service Manager
Location: South Yorkshire
Salary: Circa £50,000
Are you an experienced customer service professional ready to take the next step in your career? We’re working with a dynamic SME in South Yorkshire on an exciting journey of growth and improvement, and they’re looking for a Customer Service Manager to join their Senior Leadership Team.
This is a fantastic opportunity to make a real impact, with plenty of scope for career progression.
Key Responsibilities:
* Manage, coach, and develop a high-performing customer service team
* Build and maintain strong B2B client relationships at a national level
* Identify opportunities to streamline processes and improve customer experience
* Work closely with the Senior Leadership Team to contribute to business strategy
* Monitor performance, provide feedback, and implement improvements to drive efficiency
The Ideal Candidate:
* Proven experience in customer service management, in a B2B environment
* Strong leadership and team development skills
* From logistics, manufacturing, engineering or construction background
* Process-driven with a passion for improving efficiency and customer experience
* Motivated to join a business on a growth and improvement journey
This is a unique chance to step into a key leadership role, influence the business, and help shape the future of a successful and ambitious SME.
Apply now to be part of this exciting journey.