Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Spa and Health Club Team at the exclusive Culloden Estate & Spa. Under the leadership of our Spa Manager, Judith Hogg, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate can expect to work full-time, 35 hours per week (exculding breaks), and have a flexible approach to work a variety of shifts including weekends, to assist in covering the variety of classes available to our guests and Healthclub Members. The salary for this position is £22,568 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an equal opportunities employer. About The Role To be responsible for delivering fitness instruction and guidance for the greatest enjoyment of guests and maximum profit contribution to the hotel. To conduct various exercise classes and fitness assessments. To provide a range of leisure pursuits within your competancy to maximise customer expectations. To provide the highest standards of service to guests, ensuring all guests needs and expectations are met. To ensure all equipment and materials are used in correct manner and any problems are reported immediately. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity. To maintain the security of stock areas at all times, immediately reporting any breaches. To maintain the presentation of the Spa & Healthclub in accordance with Hastings standards. To comply with all health, safety and hygiene policies and procedures. To ensure that guest concerns, complaints or difficulties are dealt with courteously and efficiently, reporting them to the Manager on duty. To ensure all guest enquires are handled efficiently and effectively. To assist with monitoring and maintenance of leisure plant, fixtures and facilities. Any other duties as required by managements. Required Criteria A right to work within the United Kingdom NVQ level 2 or equivalent in Fitness Instructing Exceptional communication skills Excellent ability to build rapport and develop relationships with clients Work well under pressure and be a team player Desired Criteria Educated to GCSE standard or the equivalent with grades A-C in English and Maths Previous experience in a high-quality fitness establishment Skills Needed Establishing Rapport With Clients, Managing Appointments, Exceptional Customer Service Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month Salary £22,568.00 per year Skills: Establishing Rapport With Managing Appointments Exceptional Customer Serv Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary