Customer Services Manager Wigan Area | Manufacturing | £55,000 Are you an experienced customer services professional ready to lead in a fast-paced, dynamic manufacturing environment? We’re looking for a Customer Services Manager to join our clients team in the Wigan area. About the Role As Customer Services Manager, you’ll: * Lead and motivate a busy customer service team, ensuring excellent service delivery. * Oversee day-to-day operations, processes and workflows to handle high volumes efficiently. * Develop strategies to enhance customer satisfaction and retention. * Work closely with production, sales, and logistics teams to resolve issues promptly. * Use data and KPIs to drive continuous improvement. What We’re Looking For * Proven experience in customer service management, ideally in a manufacturing or similarly busy environment. * Strong leadership and coaching skills. * Excellent communication, problem-solving and organisational abilities. * Confidence working under pressure and adapting quickly to change. What They Offer * Competitive salary of £55,000. * Opportunity to join an established manufacturer with a strong reputation. * Supportive team and collaborative culture. * Career development and training opportunities. Ready to take the next step? Apply now or contact us for more information