£35,000 to £45,000
Are you the kind of Developer who enjoys being the recognised expert for Dynamics 365? This is a rare opportunity to take full ownership of a well‑established CRM and Field Service environment that sits at the heart of the organisation’s operations.
Hybrid: 3 days per week on-site Essex
You will not be lost in a large team. This is a role where your input shapes real outcomes, your ideas are heard, and your technical ability directly influences how the business uses its most important system.
The company has used Dynamics 365 for over a decade and heavily customises both CRM and Field Service to support engineering, sales, customer operations, training and service delivery. With the current CRM specialist moving on, they are looking for someone who can step in with confidence and help evolve the platform as part of a supportive, collaborative IT function.
What You Will Be Doing
* Developing and enhancing Dynamics 365
* Customising CRM and Field Service to support a wide range of operational processes
* Building workflows, plugins, integrations and automations
* Improving usability, speed and system behaviour
* Working on ongoing migration of processes from legacy systems into CRM
Being the trusted CRM specialist
* Working directly with internal teams including engineering, sales and operations
* Translating business requirements into scalable Dynamics 365 solutions
* Advising the business on efficient use of CRM system functionality
Supporting an actively used Field Service operation
Used daily by more than 130 engineers for servicing, reactive work, parts ordering and training. The work you do will have a clear and visible impact on the wider organisation.
Working responsibly within a regulated environment
The role involves data considerations, automated email triggers and GDPR awareness, so a careful and methodical approach is important.
Technical Skills
Essential
* Strong experience with Microsoft Dynamics 365 (CRM and ideally Field Service)
* Good knowledge of CRM configuration, workflows and integrations
* Power Platform (Power Apps, Power Automate and Power BI)
Desirable
* C# development including plugins and Dynamics SDK
* Azure Functions and Service Bus
* Experience building custom extensions within Dynamics 365
Working Pattern
The preference is three days a week on-site. This is because close collaboration is valuable, especially during handover. However, if two days is strongly preferred by the right candidate, the hiring manager is open to discussing it.
Why This Role Stands Out
* True ownership of a core business platform
* A supportive manager who values your expertise
* A steady pipeline of improvements and project work
* The chance to influence how Dynamics 365 is used across the whole company
* A genuinely friendly and collaborative environment
If you want a role where your contribution matters and you like being the go‑to person for Dynamics 365, this could be the perfect next step.
Apply now or get in touch for a confidential conversation.
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